{"id":"inspector-sa-v2","lang":"en","dir":"ltr","title":"Certified Pre-Purchase Inspector","passMark":0.8,"brand":{"brand":"SightCore","academy":"SightCore Academy","seal":"SC","guide":"https://cardiagnos-worker.cardiagnos-secret-8827.workers.dev/files/academy/v1/guides/SightCore-Partner-App-Guide-EN.pdf","dateLocale":"en-GB","captionsLabel":"English"},"ui":{"otherCity":"Another city in Saudi Arabia","chooseCity":"Choose town","errTerms":"Please accept the terms to continue.","errGeneric":"Something went wrong. Please try again.","alreadyEnrolled":"You are already enrolled β we have emailed you a login link.","starting":"Startingβ¦","startBtn":"Start the course","curMin":"min Β· quiz","examCardT":"Final exam & certificate","examCardD":"40 scenario questions drawn from a bank of 51. Score at least 80 % (32 correct) to earn your certificate. Only students who studied the lessons pass.","examCardM":"about 30 min","previewName":"Your Name","hello":"Hi {n}!","progress":"{d} of {n} modules done","certifiedSuffix":" Β· certified π","yourCert":"Your certificate","finalExam":"Final exam","module":"Module","min":"min","keyPoints":"Remember","takeQuiz":"Take the quiz (4 questions)","retakeQuiz":"Take the quiz again","test":"Quiz","quizRule":"At least 3 of 4 correct to continue.","submitAnswers":"Submit answers","backToLesson":"Back to the lesson","answerAll":"Please answer all questions.","passMsg":"β Well done! ","failMsg":"β Not quite. ","score":"{s} of {t} correct.","readAgain":" Read the lesson again and try once more.","nextModule":"Next module: {t} β","toExam":"Go to the final exam β","retry":"Try again","readLesson":"Read the lesson","examRule":"40 questions. At least 32 correct (80 %) required. You have three attempts per day, with a 20-minute break between attempts.","submitExam":"Submit the exam","answerAllExam":"Answer all questions before you submit.","grading":"Gradingβ¦","almost":"Almost!","examScore":"You got {s} of {t} correct. At least 32 are required.","attemptsLeft":"Review the modules and try again. Attempts left today: {n}.","examAgain":"Take the exam again","reviewM1":"Review module 1","congrats":"π Congratulations! You are now a Certified Pre-Purchase Inspector.","downloadPdf":"β¬ Download certificate (PDF)","creatingPdf":"Creating PDFβ¦","addLinkedIn":"Add to LinkedIn","verifyLink":"Verification link","pdfName":"SightCore-certificate","nextTitle":"Get started as a partner","nextLead":"Three things to do now β it takes less than five minutes.","guideT":"The partner guide","guideD":"A step-by-step guide to the app and to receiving customers.","guideBtn":"β¬ Download the guide (PDF)","appT":"Download the app","appD":"Cardiagnos Inspector β inspections, reports and customers on your phone.","appIos":"App Store","appAndroid":"Google Play","appSoon":"The app link is coming soon.","claimEyebrow":"Activate your account","claimT":"Activate your partner account β 3 months free","claimD":"The Full plan free for 90 days. After that you choose β no lock-in. The customer always pays the normal price β our commission comes out of that price, it is not added on top.","shareYes":"Share professional content with SightCore β we keep 15 % of the price, you get 85 %","shareNo":"Keep content private β we keep 20 % of the price, you get 80 %","claimBtn":"Activate 3 months free β","opening":"Openingβ¦","activeT":"Your partner account is active π","activeD":"Log in to the Cardiagnos Inspector app with your username.","certT":"CERTIFICATE","certTitle":"Certified Pre-Purchase Inspector","certSub":"This is to certify that","certDesc":"has completed the SightCore Academy training in professional pre-purchase inspection of used cars and passed the final exam.","sigRole":"Issuing organisation","sealSmall":"CERTIFIED","issued":"Issued","no":"No.","verifyAt":"Verify: cardiagons.com","certNote":"This certificate is issued by SightCore (Cardiagnos) and is not an official licence for the periodic technical inspection.","vValid":"β Valid certificate","vIssued":"issued","vNo":"no.","vNote":"Issued by SightCore Academy. Confirms completed training in pre-purchase inspection β not an official licence for the periodic technical inspection.","vNotFound":"β Not found","vNotFoundT":"The certificate could not be verified","vCheck":"Check the number: {n}","vBack":"Go to SightCore Academy","vErrT":"Could not check right now","vErrD":"Please try again in a moment."},"media":{"hero":"akademi-hero.jpg","heroVideo":"https://cardiagnos-worker.cardiagnos-secret-8827.workers.dev/files/academy/v2/akademi-hero-loop-r3.mp4","heroSmall":"akademi-hero-900.jpg"},"modules":[{"id":"m0","num":1,"minutes":6,"title":"Start here: the job of an inspector","summary":"No experience needed. Understand why people pay for an inspection, what you do and do not do, and the three promises every inspector makes.","minSec":216,"sections":[{"h":"Why people pay for an inspection","p":["Buying a used car is one of the biggest purchases most families make, and the buyer usually cannot see what is wrong. Accident repairs, heat damage, a rolled-back odometer or a worn-out gearbox can all hide behind a good polish and a fresh wash.",{"fig":"acp-m0-handshake.jpg","cap":"A buyer and the seller agree on a price. The buyer pays for the inspection to avoid expensive surprises after the deal."},"A pre-purchase inspection costs {SAR} 200 to {SAR} 400. One hidden problem can cost many thousands. The customer is paying for an independent expert who looks at the car for them before any money changes hands."]},{"h":"What you do β and what you do not do","p":[{"b":["You inspect the car carefully, in a fixed order.","You test it: cold start, electronics, air-conditioning and a road test.","You take photos and video, and read the car's computer for fault codes.","You describe the condition honestly in a clear report."]},{"b":["You do not repair the car.","You do not dismantle it.","You do not negotiate the price for the buyer.","You do not promise anything about the future.","You do not tell the customer \"buy\" or \"do not buy\" β you describe the condition and the customer decides."]},{"note":"You work for the buyer, not for the seller. Everything you do must be something the buyer could trust."}]},{"h":"A job from start to finish","p":[{"fig":"acf-job-flow-en.svg","cap":"The life of one job, from the booking to the report."},{"steps":["A customer books and pays on cardiagons.com.","Partners in that city get a notification and the first to tap \"Take this customer\" gets the job.","You call the customer within 24 hours and agree a time and place.","You carry out the inspection at the car and take photos and notes in the app.","You send the report. It must be sent within 7 days at the latest β the same day is best."]}]},{"h":"Two inspection levels","p":[{"tbl":{"head":["","Normal β {SAR} 200","Full β {SAR} 400"],"rows":[["Engine, road test, transmission","Yes","Yes"],["Computer and sensors, differential","Yes","Yes"],["Body, paint and chassis","β","Yes"],["Suspension, brakes, tyres, underneath","β","Yes"],["Photos and video","Optional","Yes"],["Time at the car","About 45 min","90β120 min"]]}},"The Full inspection is guided by the 3D car in the app. The Normal inspection is a fast step-by-step checklist. Both give the customer a professional report."]},{"h":"Three promises every inspector makes","p":[{"b":["Be honest: report what you see, even if the seller dislikes it.","Be neutral: never take money, gifts or favours from the seller.","Be on time: contact the customer within 24 hours, send the report within 7 days."]},{"tip":"Your reputation is your business. One honest report that saves a customer from a bad car brings you five new customers."}]}],"audio":"https://cardiagnos-worker.cardiagnos-secret-8827.workers.dev/files/academy/v3/audio/en-full/m0.mp3","keyPoints":["You are the buyer's independent expert","You inspect and report β you do not repair or negotiate","Full {SAR} 400 / Normal {SAR} 200","Honest, neutral, on time"],"quiz":[{"q":"A customer asks you: \"So, should I buy this car or not?\" What is the best professional answer?","options":["\"Buy it, the car looks clean.\"","\"Here is the condition I found, what is serious and what is normal wear. The decision is yours.\"","\"Do not buy it; I have a better car for you.\"","\"Ask the seller, he knows the car best.\""]},{"q":"Which of the following is NOT part of an inspector's job?","options":["Negotiating a lower price with the seller","Reading the fault codes from the car's computer","Photographing the problems found","Testing the air-conditioning"]},{"q":"Why does a buyer need an independent inspector?","options":["Because the car cannot be registered without the report","Hidden problems such as accident repairs or a worn gearbox are hard for a buyer to see","Because the report fixes the problems it finds","Because the seller is not allowed to show the car"]},{"q":"A seller offers you {SAR} 300 \"for your trouble\" if the report is gentle. What do you do?","options":["Refuse politely, report honestly, and mention it only if the customer asks","Accept but write a slightly gentler report","Ask for {SAR} 500 instead","Accept, because the customer will never know"]},{"q":"Which job is a Normal inspection built for?","options":["Only a car wash and photos","A quick check of engine, road test, transmission, computer and differential","A full check of paint, body, underbody and brakes with 3D car","Only reading the registration card"]},{"q":"What are the two deadlines you must keep after taking a job?","options":["Both within 48 hours","Call the customer within 24 hours; send the report within 7 days","Call within 7 days; send the report within 24 hours","No deadlines β only when you have time"]},{"q":"How long does a Normal inspection usually take at the car?","options":["About 5 minutes","A whole day","About 45 minutes","About 4 hours"]},{"q":"Who decides what to do after reading the report?","options":["The seller","The inspector","The customer","SightCore"]}],"image":"ac2-m0.jpg","thumb":"ac2-m0-480.jpg","video":"https://cardiagnos-worker.cardiagnos-secret-8827.workers.dev/files/academy/v2/en/akademi-m0-r7.mp4","poster":"https://cardiagnos-worker.cardiagnos-secret-8827.workers.dev/files/academy/v2/en/akademi-m0-r7-poster.jpg","captions":"https://cardiagnos-worker.cardiagnos-secret-8827.workers.dev/files/academy/v2/en/akademi-m0-r7.vtt"},{"id":"m1","num":2,"minutes":5,"title":"SightCore: how jobs and earnings work","summary":"How customers reach you, how the first-to-take rule works, what you earn and what belongs to you 100 %.","minSec":180,"sections":[{"h":"What is SightCore?","p":["SightCore helps people who are buying a used car get it checked before the deal. The customer books and pays on cardiagons.com, and a certified partner nearby carries out the inspection where the car is.","As a partner you use the Cardiagnos Inspector app. It guides you through the inspection and creates a professional report with your photos, your notes and your logo at the top."]},{"h":"Your role as a partner","p":["You are an independent professional β a workshop or a self-employed inspector with your own business. You decide when to take jobs.","When a customer in your city books, every partner in the city gets a notification. The first one to tap \"Take this customer\" gets the job.",{"warn":"If you miss the deadlines (24 hours to call, 7 days to report), the customer moves on to another partner and your rating suffers."}]},{"h":"How you earn money","p":["The customer always pays the normal price β nothing is added on top. The SightCore commission comes out of that price: we keep 15 % if you share professional content with us (filmed with our free Content shoot side course), or 20 % if you keep your content private. The rest β 85 % or 80 % β is yours.",{"fig":"acf-money-split-en.svg","cap":"Where the money goes on a {SAR} 400 Full inspection booked through our website."},{"tbl":{"head":["Customer from our website","You keep (content shared 15 %)","You keep (content private 20 %)"],"rows":[["Full inspection {SAR} 400","{SAR} 340","{SAR} 320"],["Normal inspection {SAR} 200","{SAR} 180","{SAR} 160"]]}},{"note":"Every customer you bring yourself β through your own workshop, contacts or social media β is 100 % yours. We take no commission at all, and you can use the app for all your own inspections."}]},{"h":"Normal plan and Full plan","p":[{"b":["3D car inspection: both plans.","Edit reports after sending, a customised WhatsApp message, your saved signature and stamp, and adding new cities instantly: Full plan only.","On the Normal plan, a request for another city is sent to the admin for approval."]},"After you pass this course you get the Full plan free for 90 days. Then you choose Normal or Full, or stop. Nothing is charged automatically."]},{"h":"The rules of the road","p":[{"b":["Do not pass on the customer's details to anyone.","Do not take cash or payment from customers that SightCore sent you β the customer has already paid on the website.","For your own customers, you agree the price and collect the payment yourself.","Never mix the two: it keeps accounts clean and protects you."]}]}],"audio":"https://cardiagnos-worker.cardiagnos-secret-8827.workers.dev/files/academy/v3/audio/en-full/m1.mp3","keyPoints":["First partner to tap \"Take this customer\" gets the job","15 % commission with content shared, 20 % if private","Your own customers are 100 % yours","Call in 24 h, report in 7 days"],"quiz":[{"q":"A {SAR} 400 Full inspection came through the website and you share content with SightCore. How much do you keep?","options":["{SAR} 320","{SAR} 400","{SAR} 340","{SAR} 380"]},{"q":"A friend of yours asks you to inspect his car and pays you {SAR} 300 directly. What does SightCore take?","options":["A fixed {SAR} 50","15 %","20 %","Nothing β it is your own customer, 100 % yours"]},{"q":"Three partners see the same new booking at the same time. Who gets the job?","options":["The first partner to tap \"Take this customer\"","The cheapest partner","The partner chosen by the customer","The partner with the most experience"]},{"q":"You took a job on Monday. What is the latest day to call the customer?","options":["Friday","Tuesday (within 24 hours)","The following Monday","There is no limit"]},{"q":"Which of these is available on BOTH the Normal and the Full plan?","options":["A customised WhatsApp message","The 3D car inspection","Editing a report after it was sent","A saved signature and stamp"]},{"q":"A customer sent through our website offers to pay you cash on the spot. What is right?","options":["Decline β the customer already paid on the website","Accept and give SightCore 20 %","Accept and keep it quiet","Ask for double"]},{"q":"What decides whether the commission is 15 % or 20 %?","options":["The city you work in","How many reports you made","Whether you share your professional content with SightCore","The price of the car"]},{"q":"You reply to a customer after 3 days and report after 10 days. What is the likely result?","options":["The customer may move to another partner and your rating suffers","Nothing happens","You earn a bonus","You pay a fee to the customer"]}],"image":"ac2-m1.jpg","thumb":"ac2-m1-480.jpg"},{"id":"m2","num":3,"minutes":5,"title":"Your tools, safety and preparation","summary":"The kit you need, how to stay safe around cars and traffic, and how to prepare for a visit in the Saudi heat.","minSec":180,"sections":[{"h":"Your inspection kit","p":[{"fig":"acp-m2-kit.jpg","cap":"The basic kit: scanner, paint gauge, tread gauge, torch, gloves, mirror and notebook."},{"b":["Phone with the Cardiagnos Inspector app, fully charged, plus a power bank.","Bluetooth OBD-II scanner (and a spare cable or adapter if you can).","Paint thickness gauge β it must work on steel and, ideally, aluminium too.","Tyre tread-depth gauge and a pressure gauge.","Strong torch (and a small inspection mirror) for the underbody and engine bay.","Gloves, clean cloths or paper towels, a notebook and a pen.","Optional: a magnet, a small coolant tester and a flexible borescope camera."]},{"tip":"Test the scanner and the gauge on your own car before every week of work. A dead gauge in front of a customer costs you credibility."}]},{"h":"Where to inspect","p":["The best place is a shaded, level, well-lit spot with space to open all doors and the bonnet. You need access to a lift or a pit to see underneath β a workshop, a service centre or a friendly garage.","If you cannot get under the car, do the best you can with a torch and mirror, and write clearly in the report that the underbody was not fully accessible.",{"warn":"Never pretend that you inspected something you could not reach. An honest \"not inspected β no lift available\" protects you and the customer."}]},{"h":"Working in the Saudi heat","p":[{"b":["Plan summer visits for early morning or evening, and choose a shaded place.","A car left in the sun can reach 70 Β°C inside the cabin. Let it cool before you test switches, plastics and the air-conditioning.","Drink water and keep it in the shade β you will be concentrating for up to two hours.","Heat makes paint readings and surfaces look different. Compare panels in the same light and temperature."]}]},{"h":"Staying safe","p":[{"b":["Never place your head or hands under a car that is supported only by a jack. Use a proper lift or axle stands.","Keep hands, hair and clothing away from fans and belts β an electric fan can start by itself even when the engine is off.","Do not touch the exhaust or the engine block when hot.","Never open the radiator or coolant cap on a hot engine β the hot liquid can cause serious burns.","Park the car safely before you test any equipment, and put on the handbrake.","Orange cables on electric and hybrid cars are high voltage. Never touch them."]},{"note":"The report is never more important than your safety. If it is not safe to check something, do not check it β and say so in the report."}]},{"h":"Before you leave","p":[{"steps":["Charge your phone and free up storage for photos and video.","Test your scanner and the gauges.","Re-read the booking: car, address, time and the customer's phone number.","Plan to arrive 10 minutes early.","Ask the seller to bring the registration card, the keys and the service book, and to leave the engine cold."]}]}],"audio":"https://cardiagnos-worker.cardiagnos-secret-8827.workers.dev/files/academy/v3/audio/en-full/m2.mp3","keyPoints":["Pack and test your kit before every visit","Shade, early morning or evening in summer","Never work under a car on a jack only","Write down what you could not inspect"],"quiz":[{"q":"You arrive at a site with no lift and no pit. What is the correct action?","options":["Inspect what you can with torch and mirror, and write clearly that the underbody was not fully accessible","Cancel and keep the customer's payment","Lie under the car on a jack to look anyway","Skip the underbody and say nothing"]},{"q":"The seller has already started the car and let it warm up before you arrive. What should you do?","options":["Note it, and ask to inspect the engine cold if possible β otherwise write that the cold start was not seen","Accept it and mark the engine Good","Ignore it, a warm engine is just as good","Refuse to do any inspection"]},{"q":"Why check the scanner and gauges before every week of work?","options":["Because the customer pays for it","Because the app requires it","A dead tool in front of a customer costs you credibility and wasted time","It is not necessary"]},{"q":"You are about to remove the coolant cap to look at the level. The engine has just been driven. What is right?","options":["Wait until the engine has cooled β hot coolant can cause serious burns","Open it with the engine running","Open it slowly with a cloth","Spray water on the cap"]},{"q":"In July in Riyadh, what is the smartest time and place for the visit?","options":["Any time, it does not matter","2 pm, in direct sun to see the paint clearly","Early morning or evening, in the shade","Midnight, in the dark with a phone torch"]},{"q":"You see thick orange cables under the bonnet of a hybrid. What do you do?","options":["Unplug one to test it","Cut a small piece to check the cable","Do not touch them β they are high voltage","Pull the insulation back to look"]},{"q":"Which tool is needed to read the car's fault codes?","options":["A Bluetooth OBD-II scanner","A torch","A tyre-tread gauge","A paint thickness gauge"]},{"q":"Which sentence best describes how to handle things you could not inspect?","options":["Rate them Good to be safe","Leave them out of the report","Estimate them by looking at the price","Write them in the report as not inspected, with the reason"]}],"image":"ac2-m2.jpg","thumb":"ac2-m2-480.jpg"},{"id":"m3","num":4,"minutes":6,"title":"Documents, history and the seller","summary":"Start every inspection with the paperwork: Istimara, VIN, Fahas, Najm, finance, service history and mileage.","minSec":216,"sections":[{"h":"The registration card (Istimara)","p":["Start with the registration card, the Istimara. Check that the plate number, chassis number (VIN), make, model, colour and year on the card match the car in front of you.",{"fig":"acf-istimara-en.svg","cap":"The seven things on the Istimara you compare with the car."},{"warn":"A different colour, a VIN that does not match, or an owner who is not the person selling is a serious red flag. Photograph the card and note it."}]},{"h":"The VIN: the car's fingerprint","p":[{"fig":"acp-m3-docs.jpg","cap":"Compare the registration card with the car: plate, VIN, make, model, colour and year."},"The VIN has 17 characters. Find it in at least two places: for example the plate at the base of the windscreen, the sticker on the door pillar, or stamped on the body or chassis.",{"b":["The characters must be the same everywhere and match the card.","Look for scratches, grinding marks, re-stamped digits, rivets that do not match or paint over the plate.","A VIN that has been tampered with is a reason to stop and tell the customer."]}]},{"h":"Records, violations and accidents","p":["The owner can show the vehicle record and traffic violations on the Absher platform. Ask them to open it with you. Accident reports are issued through Najm: ask whether the car has an accident report and compare it with what you see on the paint and body.","Check the validity date of the periodic technical inspection (Fahas). An expired or missing inspection is worth noting in the report.",{"tip":"A car with a Najm report for a front accident should show new parts or paint at the front. If everything is original, ask questions. If the front is repaired but nobody mentions it, ask more."}]},{"h":"Service history and mileage","p":["Go through the service book or the digital history, especially for a car serviced by the official dealer. Gaps in the history are worth noting.",{"fig":"acf-odometer-en.svg","cap":"Does the mileage match the wear? Check these four places."},{"b":["Steering wheel: shiny, worn leather or smooth buttons on a car with low mileage.","Pedals: worn rubber on a car showing 60,000 km.","Driver's seat bolster: heavily worn or replaced seat cover.","Service stickers and records: mileage that goes down, stands still or jumps."]},"Mileage that does not match the wear, history or condition is a warning sign of odometer rollback. You do not accuse anyone β you write \"mileage does not match the wear\" and attach photos."]},{"h":"Imports, finance and ownership","p":["Many cars in the Kingdom are imported. Ask where the car was sold new (Gulf-spec, US-spec, Japan-spec or another market). Imported cars can differ in equipment and parts, and some have a history of accidents or heavy damage abroad.","Ask whether the car is financed or has a lien. A car under finance cannot be sold freely until the debt is settled. Advise the customer to confirm that the seller is the registered owner, and to complete the transfer through the official channels before paying.",{"note":"You are not a lawyer. You describe what you can see and check, and you advise the customer to confirm legal details through the official channels."}]}],"audio":"https://cardiagnos-worker.cardiagnos-secret-8827.workers.dev/files/academy/v3/audio/en-full/m3.mp3","keyPoints":["Istimara, plate and VIN must match the car","VIN in two places, no signs of tampering","Accident reports through Najm, violations through Absher","Mileage must match wear and history","Ask about imports, finance and ownership"],"quiz":[{"q":"The Istimara says the car is white but the car in front of you is silver. What is this?","options":["A reason to rate the paint Good","A serious red flag β note it and photograph the card","Only important for the customer","A normal difference, ignore it"]},{"q":"Where should you check the VIN?","options":["Only on the key fob","Only on the sales contract","Only on the registration card","In at least two places, such as the windscreen plate and the door pillar sticker"]},{"q":"The odometer shows 48,000 km but the steering wheel is shiny, the pedal rubber is worn through and the driver's seat is heavily worn. What do you write?","options":["Nothing, the display is the truth","\"Mileage does not match the wear\" with photos, without accusing anyone","\"The seller has rolled back the odometer\"","\"The car is perfect\""]},{"q":"Where does the owner usually show traffic violations and the vehicle record?","options":["On the Absher platform","In the Najm report","On the number plate","In the service book"]},{"q":"Which source issues accident reports?","options":["Absher","Najm","The tyre shop","The dealer"]},{"q":"The customer is about to pay, but you notice the seller's name is not the name on the Istimara. What do you advise?","options":["Confirm the seller is the registered owner through the official channels before any money is paid","Ask the seller for cash only","Ignore it, it is common","Pay half now and half later"]},{"q":"The car has a front-end repair on the paint, but the seller says \"never in an accident\". What is the best step?","options":["Skip the body check","Believe the seller and mark the body Good","Tell the customer the seller is lying","Photograph the evidence, report what you see and compare with the Najm report"]},{"q":"What does a car \"under finance\" mean for a buyer?","options":["It does not need insurance","It has a longer warranty","It cannot be sold freely until the debt is settled","It is cheaper to run"]}],"image":"ac2-m3.jpg","thumb":"ac2-m3-480.jpg"},{"id":"m4","num":5,"minutes":6,"title":"Exterior, paint and accident repairs","summary":"Read the body of the car like a story: panel gaps, paint thickness, overspray, glass and lights β and learn to spot a repaired accident.","minSec":216,"sections":[{"h":"Walk around like a detective","p":[{"fig":"acp-m4-walkaround.jpg","cap":"Look along the side of the car at a low angle: waves and dents show in the reflection."},"Walk around the car in daylight, ideally in the shade so reflections are not blinding. A clean car in the sun hides a lot; dust-free, shaded light shows a lot.",{"b":["Look along each side at a low angle β dents, waves and filler show clearly.","Crouch and look along the roofline and the bonnet.","Check that the car stands level and the wheels sit evenly in the arches."]}]},{"h":"Panel gaps and alignment","p":["The gaps between doors, bonnet, boot lid and wings are made by the factory to be even and tight. Uneven gaps β wide at the top, narrow at the bottom, different left and right β suggest earlier damage or poor repair work.",{"b":["Compare left with right: gaps should be a mirror image of each other.","Open and close each door β a door that must be slammed or sags after being repaired is a clue.","Check bonnet and boot catches and hinges for new or scratched bolts."]}]},{"h":"Paint thickness: your most important measurement","p":[{"fig":"acf-paint-scale-en.svg","cap":"What the gauge reading usually means (steel panels). Always compare a panel with its twin on the other side."},{"tbl":{"head":["Reading (Β΅m)","What it usually means"],"rows":[["Up to about 150","Original factory paint (normal range often 80β150)"],["About 150β250","Probably a respray or polish β note and compare with the twin panel"],["Above about 250β300","Filler or several layers β repaired damage"],["Very low, near 0β50","Over-polished paint or bare metal β note it"]]}},{"tip":"Measure each panel in at least three places: top, middle and bottom. Write down the highest reading. Never measure on a dirty or wet surface."},{"warn":"Aluminium and plastic panels need a gauge that works on non-steel metals. A reading of \"0\" on a bumper is not a fault β plastic cannot be measured."}]},{"h":"Colour, overspray and the signs of a repair","p":[{"b":["Colour differences between panels in the sun or shade.","Overspray (a fine dusty paint film) on rubber seals, trims, headlights, door handles or the window edge.","Paint \"orange peel\" or texture that differs between neighbouring panels.","New or freshly painted bolts on bonnet, wings and doors.","Different glass brands or years on different windows β replaced glass can mean a collision.","Mixed headlight condition: one hazy, one new.","Tape lines or masking edges in door jambs and under the bonnet."]},{"note":"Many cars in the Kingdom have had accident repairs. A repaired car is not automatically a bad car β but the customer must know, because the price and the risk are different."}]},{"h":"Structure: the part that matters most","p":["Look for kinked or wavy chassis rails under the bonnet and in the boot, welding seams that look new, and sealant that is not factory-neat. A structural repair is more serious than a bumper respray.","Open the boot and lift the carpet: check the spare-wheel well and the rear panel for creases, welds and rust.",{"warn":"If you suspect structural damage, rate it Poor, take clear photos and recommend that the customer has the car checked at a body shop with a frame machine before buying."}]}],"audio":"https://cardiagnos-worker.cardiagnos-secret-8827.workers.dev/files/academy/v3/audio/en-full/m4.mp3","keyPoints":["Walk around in shade and look along the panels","Gaps must be even and mirror leftβright","Paint above ~250β300 Β΅m = filler/repair","Overspray, new bolts and different glass are clues","Structural damage is rated Poor"],"quiz":[{"q":"The right front door reads 90 Β΅m, the left front door reads 280 Β΅m. What is the likely explanation?","options":["The left door has been repaired or repainted with filler","The gauge is broken","Both doors are original","The left door is original and the right one is repainted"]},{"q":"You measure a plastic bumper and the gauge reads 0. What does this mean?","options":["The bumper has no paint","Nothing β plastic cannot be measured by this gauge","The gauge shows a serious fault","The bumper is repainted"]},{"q":"You see a fine dusty paint film on the rubber seal of the windscreen and the door edge. What is this?","options":["Factory paint","Wax from a car wash","Normal desert dust","Overspray, suggesting a respray nearby"]},{"q":"Which panel-gap pattern is a warning sign?","options":["All gaps are about 4 mm","Gaps look the same on both sides","The gaps on both sides are equal","The gap between bonnet and left wing is 3 mm at the front and 7 mm at the rear"]},{"q":"The driver's door glass shows a different manufacturer name than the other windows. What does it suggest?","options":["The glass has been replaced β possible collision or break-in","Nothing at all","The car is a new import","The glass is better quality"]},{"q":"Which is the most serious finding?","options":["Kinked chassis rails under the bonnet with fresh welds","A small scratch on the rear bumper","Light stone chips on the bonnet","A hazy headlight"]},{"q":"What is the right way to use the paint gauge?","options":["Measure once on the bonnet","Measure while the panel is wet","Measure each panel in several places, compare with the twin panel, and note the highest reading","Measure only the roof"]},{"q":"The car looks perfect and the seller says \"never in an accident\", but the paint readings are 220β300 Β΅m on the whole left side. What do you write?","options":["\"Original paint β Good\"","\"The seller lied\"","The readings and photos, with \"left side shows signs of repainting or filler\"","Nothing β a respray is not worth mentioning"]}],"image":"ac2-m4.jpg","thumb":"ac2-m4-480.jpg"},{"id":"m5","num":6,"minutes":6,"title":"Heat, sand and wear: tyres, rubber, glass, brakes and suspension","summary":"How the Saudi climate ages a car, how to read tyres, check brakes and suspension, and how to find rust in coastal cities.","minSec":216,"sections":[{"h":"How heat and sand age a car","p":["The sun and the heat age a car quickly. A good wash can hide the damage, so look closely.",{"b":["Dashboard: cracked, sticky or faded.","Paint and clear coat: faded or peeling on the roof and bonnet.","Headlights: hazy or yellow.","Rubber: hardened, cracked or sticky door and window seals, wipers and hoses.","Plastic trim: brittle, bleached or broken.","Battery: weak after two or three summers.","Sand: fine sand in the engine bay, air filter, A/C vents and door tracks."]},{"tip":"A very dirty air filter says a lot about how the car was looked after. Photograph it."}]},{"h":"Tyres: read the sidewall","p":[{"fig":"acf-tyre-dot-en.svg","cap":"The DOT code ends with four digits: week and year of manufacture. 2523 = week 25 of 2023."},{"fig":"acp-m5-tyre.jpg","cap":"Measure the tread in three places across each tyre and read the date code on the sidewall."},{"b":["Tread depth: legal and practical minimum is about 1.6 mm. Measure in three places across each tyre.","Age: read the DOT date. Tyres older than about 5β6 years are a safety risk in this heat, even with good tread.","Size and brand: all four should match, or at least pairs on each axle.","Damage: bulges, cracks, cuts, nails and rim damage.","Spare: check that it exists, has air and is not rotten."]},{"tbl":{"head":["Wear pattern","What it often means"],"rows":[["Both edges worn","Under-inflated tyres"],["Centre worn","Over-inflated tyres"],["One edge worn","Wrong wheel alignment or worn suspension"],["Patchy / cupped wear","Worn shock absorbers or bad balance"]]}}]},{"h":"Brakes","p":[{"b":["Look at the front discs: deep grooves, a lip at the edge or rust on the working surface are signs of wear.","Pad thickness: below about 3 mm means replacement soon.","Check the brake fluid: dark, almost black fluid means it is old.","On the road test, listen for squealing or grinding, and feel for vibration or pulling to one side."]}]},{"h":"Suspension and steering","p":[{"b":["Press down firmly on each corner of the car and release: it should come up once and settle. Bouncing more than once means tired shock absorbers.","Look for oil on the shock absorbers.","With the wheels off the ground (on the lift), shake each wheel top and bottom, side to side β play means worn bearings or joints.","Look at rubber bushings and boots for cracks and splits."]}]},{"h":"Rust and the underbody","p":["Rust is less common than in cold countries, but cars from humid coastal cities such as Jeddah, Dammam and Khobar can corrode around the sills, wheel arches, door bottoms and underbody.",{"b":["Check brake pipes, fuel lines, the exhaust and suspension mounts.","Tell surface rust (cosmetic) from rust-through (serious).","Fresh underseal on an older car can hide rust or a repair."]},{"warn":"Rust-through on load-bearing parts β sills, chassis rails, suspension mounts β is a serious defect. Rate Poor."}]}],"audio":"https://cardiagnos-worker.cardiagnos-secret-8827.workers.dev/files/academy/v3/audio/en-full/m5.mp3","keyPoints":["Heat ages rubber, plastic, paint and batteries","Tyre DOT date: older than 5β6 years = risk","Tread minimum about 1.6 mm","Check discs, pads and suspension","Coastal cities: look for rust-through"],"quiz":[{"q":"A tyre has DOT ending 1319 and plenty of tread. It is now 2026. What do you do?","options":["Note it as too old for safe use despite the tread","Rate the whole car Poor","Ignore the date, only the brand matters","Mark it Good because the tread is fine"]},{"q":"Both outer edges of the front tyres are worn, the middle is fine. What is the usual cause?","options":["Under-inflated tyres","Wheel alignment out","Worn gearbox","Over-inflated tyres"]},{"q":"One shoulder (edge) of a front tyre is worn badly. What do you suspect?","options":["Overfilled tyre","Wrong alignment or worn suspension parts","Too soft brake pads","A weak A/C"]},{"q":"You press down on the front-left corner and release; the car bounces three times. What does it suggest?","options":["Tired shock absorber","New brake pads","High tyre pressure","Healthy suspension"]},{"q":"Which finding is the most serious in a car from Jeddah?","options":["A hazy headlight","Dust on the dashboard","Rust-through on the sill and a suspension mount","Light surface rust on a bolt"]},{"q":"Front brake pads measure 2.5 mm and the disc has a deep lip. How should you rate and note it?","options":["Good β pads have life left","Poor: pads and discs need replacing soon β note the thickness and photograph the disc","Do not mention it","Rate the car as unsafe to drive immediately"]},{"q":"The dashboard is cracked and the door seals are sticky. What does this indicate?","options":["Long-term sun and heat damage, even if the car was washed","A fault in the A/C compressor","A new battery","A recently repainted car"]},{"q":"The underbody has fresh black underseal everywhere on an eight-year-old car. What is the right thought?","options":["It may hide rust or a repair β look closer and photograph","It does not matter","It is the factory finish","It proves the car is rust-free"]}],"image":"ac2-m5.jpg","thumb":"ac2-m5-480.jpg"},{"id":"m6","num":7,"minutes":5,"title":"Interior, air-conditioning and electrics","summary":"What interior wear tells you, how to test the A/C properly in Saudi conditions and how to check every switch and warning light.","minSec":180,"sections":[{"h":"Wear and smells: the interior tells the truth","p":[{"b":["Steering wheel, gear lever, pedals and driver's seat: wear must match the mileage.","Seat belts: frayed, stuck or not retracting properly.","Carpets and under the mats: damp, stained or musty smell means water leaks.","Smoke smell or a very strong air freshener may hide something.","Sagging headlining and sticky plastics are typical heat damage."]},{"fig":"acp-m6-interior.jpg","cap":"Check the controls, screens and warning lights with the engine on β and compare wear with the mileage."}]},{"h":"Warning lights","p":["Turn the ignition on (engine off): all the warning lights should light up for a few seconds. Start the engine: they should go out.",{"tbl":{"head":["Light","What to do"],"rows":[["Check engine (orange engine)","Read the codes with the scanner and note them"],["Airbag (SRS)","Must come on briefly and go out. If it never comes on, the bulb may have been removed to hide a fault β red flag"],["ABS / traction control","Should go out; if on, the brake safety system is faulty"],["Oil pressure / battery / temperature (red)","Serious β do not drive until understood"]]}},{"warn":"A warning light that does not light up at all during the start-up check is as suspicious as one that stays on."}]},{"h":"Air-conditioning: the Saudi test","p":[{"steps":["Start the engine, A/C on maximum cold, recirculation on, fan on high.","Wait 3β5 minutes with the engine idling and the doors closed.","The air at the centre vent should be clearly cold within a minute or two.","Listen: the compressor should click on and run smoothly, without loud grinding or squealing.","Check that the compressor does not cycle on and off every few seconds.","Test every fan speed and every vent, including the rear."]},{"tip":"If you have a thermometer, a good A/C blows at about 5β10 Β°C at the centre vent. A weak A/C in Saudi summer is a major comfort and cost issue."}]},{"h":"Electrics and equipment","p":[{"b":["Windows, central locking, mirrors, seat adjustment and sunroof.","Headlights (low, high), fog lights, indicators, brake lights and reverse lights.","Screen, radio, camera, Bluetooth, parking sensors.","Wipers and washers, horn, USB and 12 V sockets.","Check that the battery is not weak: the engine should start quickly and the lights should not dim."]}]}],"audio":"https://cardiagnos-worker.cardiagnos-secret-8827.workers.dev/files/academy/v3/audio/en-full/m6.mp3","keyPoints":["Wear must match mileage","Airbag light: on at start, off after","Test the A/C for 3β5 minutes at idle","Water smell or damp = possible leak"],"quiz":[{"q":"When you turn the ignition on, the airbag light never lights up. What does it suggest?","options":["Possibly the bulb was removed to hide an airbag fault β a red flag","The dashboard is dusty","The airbag is perfect","The car is new"]},{"q":"The A/C blows cool, not cold, after 5 minutes at idle in July. What do you write?","options":["The compressor is perfect","A/C weak β may need regas or compressor repair; note it","Good β it is hot outside anyway","A/C not relevant to Saudi buyers"]},{"q":"Under the floor mat you find the carpet damp and musty. What does this suggest?","options":["Heavy use of the A/C","Normal condition","A water leak into the cabin β investigate and note it","A freshly cleaned interior"]},{"q":"A car shows 40,000 km but the driver seat bolster is torn and the pedal rubbers are bald. What do you do?","options":["Rate the interior Good","Ignore the pedals","Note that the wear does not match the mileage and attach photos","Say the odometer is wrong"]},{"q":"The battery warning light stays on after starting. How serious is it?","options":["It only matters for electric cars","Potentially serious β the charging system may be failing; note it","It is a normal light","Not serious, drive on"]},{"q":"A very strong perfume smells in the cabin. What should you consider?","options":["It is a sign of good care","It means the A/C is working","It is irrelevant","It may be hiding smoke, damp or another odour β look for the cause"]},{"q":"What should the A/C compressor do?","options":["Switch on and off every 5 seconds","Click on and run smoothly without loud noises or short cycling","Stay off while the A/C is on","Run with a loud grinding noise"]},{"q":"All warning lights stay on after starting the engine. What do you do?","options":["Remove the bulbs","Stop the inspection without telling the customer","Read the codes with the scanner and note the lights in the report","Ignore them, they come on by themselves"]}],"image":"ac2-m6.jpg","thumb":"ac2-m6-480.jpg"},{"id":"m7","num":8,"minutes":5,"title":"Engine bay, fluids and the cold start","summary":"How to check oil, coolant, belts, hoses and leaks, and what the engine tells you on a cold start.","minSec":180,"sections":[{"h":"Cold engine, first look","p":["Always ask for a cold engine. A warm engine can hide hard starting, noises, smoke and oil consumption. Put your hand near (not on) the engine: if it is warm, ask how long the car has been standing.",{"fig":"acp-m7-engine.jpg","cap":"Open the bonnet and look before you start the engine: leaks, wet patches, fresh paint or a suspiciously clean bay."},{"b":["Is the engine bay unusually clean or freshly washed? It can hide leaks.","Look for wet oil patches around the cylinder head, sump and gearbox.","Check for tools marks, new bolts or missing covers."]}]},{"h":"Fluids: what colour tells you","p":[{"tbl":{"head":["Fluid","Good","Warning"],"rows":[["Engine oil","Honey to dark brown, between min and max","Milky (coolant mixing), very low, gritty, smells of fuel"],["Coolant","Correct level, bright and clean","Brown sludge, oil on the surface, low level"],["Brake fluid","Light yellow","Very dark or almost black"],["Gearbox oil (if checkable)","Red/clear, no burnt smell","Dark, burnt smell, metal particles"],["Power-steering fluid (if hydraulic)","Clear to light amber","Dark, foamy"]]}},{"warn":"Milky oil on the dipstick or under the oil filler cap can mean a failing head gasket. Rate Poor and tell the customer."}]},{"h":"Belts, hoses and battery","p":[{"b":["Belts: cracks, glazing or fraying.","Hoses: cracked, swollen, soft or leaking.","Battery: check the date label, corrosion on the terminals and the voltage if you can. Heat shortens the life of batteries to two or three years.","Wiring: melted insulation, loose connectors or home-made repairs."]}]},{"h":"The cold start","p":[{"steps":["Start the engine from cold while standing near the exhaust and engine.","Listen: knocking, ticking, rattling or a high squeal at start-up.","Watch the exhaust: blue smoke = oil burning; thick white smoke that does not disappear = coolant; black smoke = too much fuel.","Watch the idle: it should settle smoothly. Hunting or shaking is a sign of a problem.","Check the dashboard: all warning lights should go out within a few seconds."]},{"tip":"Record 20 seconds of video of the cold start with the bonnet open. The customer can hear what you heard, and the video is a strong piece of evidence in the report."}]},{"h":"After the test drive","p":["After the road test, open the bonnet again. Check for new leaks, smells, steam, and the coolant level. A leak that only appears when the engine is hot can only be found now."]}],"audio":"https://cardiagnos-worker.cardiagnos-secret-8827.workers.dev/files/academy/v3/audio/en-full/m7.mp3","keyPoints":["Cold engine first","Milky oil = serious","A very clean engine bay can hide leaks","Blue, white, black smoke each mean something different","Check again after the test drive"],"quiz":[{"q":"You pull the dipstick and the oil looks like a light-brown milkshake. What is the likely problem?","options":["Coolant mixing with the oil β possibly a head-gasket failure","Just a hot day","Too little fuel","Very fresh oil"]},{"q":"At cold start you see thick white smoke that does not clear after a minute. What does it suggest?","options":["A new engine","Coolant burning in the engine","Too rich a fuel mixture","Oil burning"]},{"q":"Blue smoke at start-up that continues when you rev the engine suggests:","options":["A good engine","Engine oil is burning","Coolant is burning","A weak battery"]},{"q":"The engine bay is spotless and smells of degreaser, but a drop of oil hangs under the gearbox. How do you interpret this?","options":["The leak is certainly small","The car is perfectly maintained","The bay may have been washed to hide a leak β photograph and note it","It proves no leaks exist"]},{"q":"The brake fluid in the reservoir is almost black. What do you recommend?","options":["Drive with care but do not mention it","Nothing, black is normal","Top it up with water","Replace the brake fluid soon β it is old and may contain water"]},{"q":"The seller says \"I just warmed the engine for you\". Why is this a problem?","options":["A warm engine can hide hard starting, noise and smoke at cold start","It affects the paint","Warm engines are always better","It damages the engine"]},{"q":"The battery is four years old with white powder on the terminals, and the lights dim when cranking. What do you note?","options":["Nothing","Weak battery and corroded terminals β likely to need replacing soon","Alternator is new","Battery is excellent"]},{"q":"After a 20-minute test drive you open the bonnet and see steam and a smell of sweet liquid. What do you do?","options":["Stop, do not open the coolant cap, let it cool and note an overheating or a coolant leak","Continue the test drive","Open the coolant cap immediately","Hide it from the customer"]}],"image":"ac2-m7.jpg","thumb":"ac2-m7-480.jpg"},{"id":"m8","num":9,"minutes":6,"title":"Diagnostics (OBD) and the test drive","summary":"Read fault codes properly, spot a recent reset, and drive a fixed test route that finds gearbox, brake and steering problems.","minSec":216,"sections":[{"h":"Reading the computer (OBD)","p":[{"fig":"acp-m8-obd.jpg","cap":"The OBD-II port is usually under the dashboard on the driver's side."},"The OBD-II port is a 16-pin socket usually under the dashboard on the driver's side. Connect your Bluetooth scanner, switch the ignition on and read the codes.",{"fig":"acf-dtc-en.svg","cap":"How to read a fault code. P0301 = powertrain, generic code, engine, \"cylinder 1 misfire\"."},{"tbl":{"head":["First letter","System"],"rows":[["P","Powertrain β engine and gearbox"],["B","Body β airbags, doors, comfort"],["C","Chassis β ABS, steering, suspension"],["U","Network β communication between control units"]]}},{"b":["Note both active (current) and stored/pending codes.","Write the code in the report with a short explanation in plain language.","Never clear a code to make the car look good."]}]},{"h":"The signs of a recent reset","p":["If someone cleared the fault memory just before you came, the codes are gone β but the car's readiness monitors are not complete. A good scanner shows \"not ready\" for several monitors. That is a clue that the codes were erased or the battery was disconnected.",{"warn":"Many \"not ready\" monitors + no codes + a seller in a hurry = ask more questions and write it in the report."}]},{"h":"The test drive: a fixed route","p":[{"fig":"acf-testdrive-en.svg","cap":"A fixed test-drive route. Take at least 15β20 minutes."},{"steps":["Drive slowly out of the parking area: listen for steering knocks, brake noise and suspension rattles.","Accelerate smoothly through the gears: the gearbox should shift without jerks, slipping or long hesitation.","On a straight, empty road, let go of the steering wheel for a second (only if it is safe): the car should not pull to one side.","Brake firmly from a moderate speed: no pulling, no vibration through the pedal or wheel, no grinding.","Drive over a few bumps: listen for knocks.","Drive in traffic with the A/C on high and watch the temperature gauge.","Come back to the starting point and park. Check under the bonnet and under the car for leaks."]},{"tbl":{"head":["Symptom","Typical cause"],"rows":[["Gearbox jerks or slips","Worn clutch, transmission fault, low or burnt gearbox oil"],["Vibration at 80β100 km/h","Wheel balance, bent rim, worn suspension parts"],["Pulling to one side when braking","Stuck caliper or uneven pads"],["Pulling to one side without braking","Alignment or uneven tyre pressure"],["Knocking over bumps","Worn shock absorbers, bushings or joints"],["Temperature rising in traffic","Cooling system fault β serious in this climate"]]}}]},{"h":"Safety on the road","p":[{"b":["Only drive with the seller's permission and when the car is registered, insured and legal to drive.","Wear your seat belt, follow the traffic rules and keep your phone away.","If the car feels unsafe (brakes pulling hard, steering loose, smoke in the cabin), stop and do not continue. Write it in the report."]},{"note":"If you are not allowed to test drive, write that in the report. Never pretend to have done a check that you did not do."}]}],"audio":"https://cardiagnos-worker.cardiagnos-secret-8827.workers.dev/files/academy/v3/audio/en-full/m8.mp3","keyPoints":["P/B/C/U codes: read active and stored","Not-ready monitors = recent reset","Fixed test route, 15β20 minutes","Watch temperature with the A/C on","Only drive when legal and safe"],"quiz":[{"q":"A code beginning with \"C\" belongs to which system?","options":["Body β airbags","Network β communication","Chassis β ABS, steering, suspension","Powertrain β engine"]},{"q":"The scanner shows no codes, but four readiness monitors are \"not ready\". What is the most likely reason?","options":["The car is brand new","The scanner is broken","The fault memory or battery was recently reset","The car is perfect"]},{"q":"Which action is NEVER acceptable?","options":["Writing the code down in plain language","Noting pending codes","Photographing the scanner screen","Clearing a fault code before the customer sees the report"]},{"q":"During braking the steering wheel shakes. What does this typically indicate?","options":["Weak A/C","Hazy headlights","Warped brake discs","A flat battery"]},{"q":"During acceleration the gearbox revs rise but the car does not speed up. What does it suggest?","options":["Worn wipers","Perfect shifting","Weak battery","Slipping clutch or gearbox"]},{"q":"The temperature gauge climbs steadily in slow traffic with the A/C on. What do you do?","options":["Turn off the A/C and continue","Ignore it","Open the radiator cap while hot","Stop safely, do not open the cap, and note an overheating problem"]},{"q":"The seller says \"No need to test drive β I drove it this morning, it's fine.\" How do you respond?","options":["Politely explain that the test drive is part of the inspection; if refused, write \"not tested β seller refused\"","Skip it and mark the gearbox Good","Cancel the customer's booking","Mark everything Poor"]},{"q":"When is it acceptable to drive the car on a public road?","options":["With the seller's permission, when the car is registered, insured and legal to drive, and it feels safe","Whenever you feel like it","Even without insurance, if the road is empty","Only at high speed"]}],"image":"ac2-m8.jpg","thumb":"ac2-m8-480.jpg"},{"id":"m9","num":10,"minutes":5,"title":"Electric cars and hybrids","summary":"What is different: battery health, charging, the 12-volt battery and, above all, high-voltage safety.","minSec":180,"sections":[{"h":"What is different about an electric car?","p":[{"fig":"acp-m9-ev.jpg","cap":"Check the charging port, flap and cable for damage and burn marks."},{"b":["No engine oil, spark plugs, exhaust or conventional gearbox.","A large high-voltage battery under the floor β the most expensive part.","Motors, an inverter and a charger.","A small 12 V battery that runs the lights, locks and computers."]},"A hybrid has both a petrol engine and a high-voltage battery. A plug-in hybrid can also be charged from a socket."]},{"h":"Battery health (SoH)","p":["Heat shortens battery life. Read the battery's State of Health (SoH) from the car's own menu, an app or a scan tool that supports the car.",{"tbl":{"head":["SoH","What to note"],"rows":[["90 % or above","Excellent for the age"],["80β90 %","Normal for an older car"],["Below 80 %","Noticeable range loss β customer should know and the price should reflect it"]]}},"Compare the real range with what the model normally achieves, and note large differences."]},{"h":"Charging and the 12-volt battery","p":[{"b":["Test charging if possible. Look at the port, the flap and the cable for damage, melted plastic and burn marks.","Check the 12 V battery β a weak one causes many strange fault messages.","Check cooling and A/C systems and that no high-voltage warnings are shown.","Look at the tyres: electric cars are heavy and wear tyres faster."]},{"tip":"Ask the owner how the car is usually charged β fast chargers every day wear the battery faster than slow home charging."}]},{"h":"Hybrids","p":["Check the hybrid battery fan and vents for dust β dust blocks cooling. Read hybrid-specific fault codes with a scanner that supports the model. The petrol engine must also be checked as in a normal car."]},{"h":"High-voltage safety","p":[{"fig":"acf-hv-en.svg","cap":"Orange = high voltage. Look, photograph and report β never touch."},{"warn":"Orange cables and components are high voltage. Never open, disconnect or measure in the high-voltage system unless you have special training and authorisation."},"Report visible damage to high-voltage components and recommend an inspection at an authorised workshop."]}],"audio":"https://cardiagnos-worker.cardiagnos-secret-8827.workers.dev/files/academy/v3/audio/en-full/m9.mp3","keyPoints":["Read the battery health (SoH)","Test the charging port, cable and 12 V battery","Check the hybrid battery fan and vents","Never touch orange high-voltage cables"],"quiz":[{"q":"An electric car shows an SoH of 72 %. What do you note?","options":["The car is brand new","Noticeable range loss β the customer should know and the price should reflect it","Nothing β SoH is irrelevant","Excellent condition"]},{"q":"You see a thick orange cable with a damaged cover. What do you do?","options":["Ignore it","Cut it to see inside","Do not touch it, photograph it and recommend an authorised workshop","Wrap it with tape"]},{"q":"The charging port shows melted plastic around one pin. How serious is this?","options":["Normal wear","Serious β risk of overheating while charging; note it as Poor","Cosmetic","Not important"]},{"q":"A hybrid shows several strange warning messages and the engine will not start. What should you check first?","options":["The paint","The 12 V battery","The tyres","The windscreen wipers"]},{"q":"Why is the hybrid battery fan checked?","options":["It makes the car go faster","It cools the cabin","It charges the battery","Dust and blocked vents cause the battery to overheat"]},{"q":"Which statement about electric cars is true?","options":["They have no brakes","They need no inspection","They do not wear tyres","The high-voltage battery is the most expensive part and heat shortens its life"]},{"q":"The owner uses a fast DC charger every single day. What does this suggest?","options":["It has no effect","The car is new","The battery may degrade faster β check the SoH carefully","It is the best way to charge"]},{"q":"Who may work on the high-voltage system?","options":["The inspector, if careful","The seller","Only trained and authorised technicians","Anyone with gloves"]}],"image":"ac2-m9.jpg","thumb":"ac2-m9-480.jpg"},{"id":"m10","num":11,"minutes":6,"title":"The app, photos and the report","summary":"How the Cardiagnos Inspector app guides you, how to rate and note, how to take photos that make the report credible, and how to send it.","minSec":216,"sections":[{"h":"Take the job and start","p":["When a customer books in your city you get a notification, and the customer appears under \"New customers\". Tap \"Take this customer\" to take the job. The customer's name and phone number appear so you can call them.","From the Home screen, tap Start. Choose the Full inspection (the 3D car) or the Normal inspection (a quick checklist).",{"fig":"acf-app-flow-en.svg","cap":"The path of one inspection in the app."}]},{"h":"The Full inspection with the 3D car","p":["After the customer and car details (photo, make, model, year, plate, VIN and mileage), the camera moves to each part of the 3D car by itself: 26 exterior points, 11 interior points and 18 mechanical points β 55 in total.","For each point choose Good, Fair or Poor, add a short note and a photo if needed. You can skip a point, or jump straight to any part from the list. The Normal inspection is a clean step-by-step list with a progress bar; you can save it and finish later."]},{"h":"Rate consistently","p":[{"fig":"acf-ratings-en.svg","cap":"Good, Fair or Poor β always with the same meaning."},{"b":["Good = no remarks.","Fair = normal wear or minor faults that should be fixed.","Poor = faults that affect safety, function or value and need to be fixed."]},"Write short, concrete notes: what, where and how serious. For example: \"Rust-through left sill, rear section\" or \"Front pads about 3 mm, discs lipped\".",{"warn":"Do not write \"bad\" or \"problem\" without saying what. A vague note is worse than no note: the customer cannot act on it."}]},{"h":"Photos and video that make the report credible","p":[{"fig":"acp-m10-photo.jpg","cap":"One photo per remark, filling the frame with the detail β plus an overview photo of the whole car."},{"b":["Take photos in daylight or in the shade, never against the sun.","Fill the frame with the detail and keep the phone steady.","Take an overview photo of the whole car.","One photo per remark makes the report easy to understand.","Add video clips where useful, for example the cold-start sound. The customer sees a \"Watch the video\" button in the report."]},{"tip":"Hold a finger or a pen next to a small defect so the customer can see its size."}]},{"h":"Signature, logo, check and send","p":[{"b":["In Account, set your logo, draw your signature once and upload your business stamp once. They are added to every report. (Saved signature and stamp are on the Full plan.)","Before the customer can open the report, the app checks that each photo shows the part it was taken for. If something is wrong, retake the photo or confirm it yourself if you are sure.","Choose the report language β Arabic, English or Swedish β and send the link on WhatsApp straight from the app.","The message is written for you; on the Full plan you can edit it. The tags {customer_name}, {vehicle} and {pdf_link} are filled in automatically.","On the Full plan you can reopen a sent report in Reports, edit it or translate it to another language."]},{"warn":"Never delete {pdf_link} from the message: without it the customer does not get the report."}]}],"audio":"https://cardiagnos-worker.cardiagnos-secret-8827.workers.dev/files/academy/v3/audio/en-full/m10.mp3","keyPoints":["Full = 3D car, 55 points; Normal = fast checklist","Good / Fair / Poor β use them consistently","Concrete notes: what, where, how serious","One photo per remark","Never remove {pdf_link} from the message"],"quiz":[{"q":"The left sill has rust that has eaten a hole through the metal. What rating and note fit best?","options":["Fair β \"problem on the left\"","Good β \"some rust\"","No rating needed","Poor β \"Rust-through left sill, rear section\" + photo"]},{"q":"Which note is the most useful for the customer?","options":["\"Front pads about 3 mm, discs lipped\"","\"Not nice\"","\"Brakes bad\"","\"Some issue\""]},{"q":"A tyre shows normal wear with no damage and good tread. What rating?","options":["Poor","Fair","Not rated","Good"]},{"q":"Which photo practice is best?","options":["Take blurred photos quickly","Take one photo of the whole car and nothing else","Take photos against the sun","Fill the frame with the detail, in daylight or shade, with one photo per remark"]},{"q":"You edit the WhatsApp message and delete {pdf_link}. What happens?","options":["The customer receives the message but no link to the report","The app adds it again silently","The report is sent anyway","Nothing important"]},{"q":"The app warns that a photo does not show the part it was taken for. What do you do?","options":["Ignore it","Send the report anyway without checking","Retake the photo, or confirm it yourself if you are sure","Delete the point"]},{"q":"How many points does the Full inspection in the app guide you through?","options":["12","30","55 (26 exterior, 11 interior, 18 mechanical)","100"]},{"q":"A partner on the Normal plan wants a customised WhatsApp message and a saved stamp on every report. What do they need?","options":["Permission from the customer","A second account","Nothing, it is included","To move to the Full plan"]}],"image":"ac2-m10.jpg","thumb":"ac2-m10-480.jpg"},{"id":"m11","num":12,"minutes":5,"title":"Customers, honesty and your first inspection","summary":"Customer care, privacy and responsibility, how to handle difficult sellers and serious faults, and a complete plan for your first inspection.","minSec":180,"sections":[{"h":"Professional conduct","p":[{"b":["Be on time, introduce yourself and explain how the inspection works.","Stay neutral β you work for the buyer, not the seller.","Explain the result in plain language: what is serious, what is normal wear and what should be fixed soon.","Do not scare the customer and do not hide problems."]}]},{"h":"What the report covers β and does not","p":["A pre-purchase inspection describes the car's condition at the time of inspection, based on what can reasonably be seen and tested without dismantling.","The report is not a guarantee of future condition and does not replace the periodic technical inspection. Never promise more than the report shows."]},{"h":"Customer data, privacy and honesty","p":[{"b":["Use the customer's name, phone and email only for the job. Do not use them for marketing without consent. This follows the Saudi Personal Data Protection Law.","Do not share customer data with others, never post a customer's car or number plate online, and delete the data when you no longer need it.","Always report what you see β even if the seller does not want you to.","Never accept payment, gifts or favours from the seller. Your independence is what the customer pays for."]}]},{"h":"Difficult sellers and serious faults","p":["Some sellers will try to rush you, start the engine in advance, or say \"the customer already trusts me\". Stay polite and keep to your routine.",{"b":["Serious fault: stay calm, do not argue. Show the customer the fault, take a clear photo, rate it Poor and explain the consequences in simple words.","Do not tell the customer to buy or not to buy β describe the condition and let the customer decide.","If you are not allowed to test drive, lift the car or start the engine cold, do the checks that are possible and write clearly which ones were not allowed.","Never pretend that you did a check that you did not do."]}]},{"h":"Your first inspection: the plan","p":[{"fig":"acf-timeplan-en.svg","cap":"A simple time plan for a Full inspection (about 110 minutes)."},"After you take the job, call the customer within 24 hours. Introduce yourself, confirm the car, the address and the time, and agree who will be there. Plan to arrive 10 minutes early.","On arrival greet politely, explain what you will do and how long it takes: about 45 minutes for a Normal inspection and 90β120 minutes for a Full inspection. Start with the paperwork, then follow your fixed order.",{"tbl":{"head":["Step","Time"],"rows":[["Paperwork and VIN","10 min"],["Exterior and paint","20 min"],["Underbody and tyres","15 min"],["Interior and A/C","15 min"],["Engine bay and cold start","10 min"],["Diagnostics (OBD)","10 min"],["Test drive","20 min"],["Final photos and notes","10 min"]]}}]},{"h":"Red flags that cost buyers money","p":[{"b":["Mismatched paint thickness or colour between panels, overspray, fresh underseal, new bolts on old panels.","A VIN plate that looks tampered with, or documents that do not match.","Mileage that does not match the wear.","An airbag light that does not come on at start-up.","A heavily perfumed cabin hiding odours.","A very clean engine bay with oil traces.","Mixed tyre brands and sizes, tyres more than 6 years old."]},{"note":"One red flag does not mean the car is bad, but several together usually mean a car that was crashed, heat-damaged or neglected. Write each one down with a photo."}]},{"h":"Finishing professionally","p":["Finish all points, check the overall score and the review page, add your signature and send the report as soon as possible β the same day if you can. Answer follow-up questions politely on WhatsApp.","After your first five inspections, look at your reports again. Are the notes concrete? Is there one photo for each remark? Is anything missing? This is how you get better and get more customers."]}],"audio":"https://cardiagnos-worker.cardiagnos-secret-8827.workers.dev/files/academy/v3/audio/en-full/m11.mp3","keyPoints":["Be on time and neutral","The report is not a guarantee","Customer data only for the job","Never accept money from the seller","Never pretend to have done a check","Send the report the same day if you can"],"quiz":[{"q":"The seller says: \"Don't put the paint in the report, I'll give you {SAR} 200.\" What do you do?","options":["Decline politely and report honestly","Accept and skip the paint","Accept but write a gentler remark","Tell the customer to pay you more"]},{"q":"You find a serious fault. What is the best behaviour?","options":["Argue with the seller","Hide it to avoid conflict","Tell the customer \"do not buy\" without explanation","Stay calm, show the customer, photograph it, rate Poor and explain the consequences simply"]},{"q":"The seller refuses a test drive. What goes in the report?","options":["Nothing about the test drive","That the test drive was not allowed, and which checks were therefore not done","That the road test was Good","That the car was driven and fine"]},{"q":"A customer asks you to send his car photos to a friend in a WhatsApp group. What is right?","options":["Do not share customer data or photos with others without the customer's consent","Post it on Instagram","Share it, it is only a car","Send the number plate to the group"]},{"q":"Which statement about the report is correct?","options":["It replaces the periodic inspection","It describes the condition on the day and is not a guarantee of the future","It is valid for five years","It is a warranty"]},{"q":"You have found three red flags: mismatched paint, new bolts on the bonnet and a very clean engine bay with oil traces. What does this mean?","options":["The seller is a criminal","Nothing","Together they suggest a car that may have been crashed β write each down with a photo","The car is certainly perfect"]},{"q":"How long should a Full inspection normally take?","options":["About 90β120 minutes","5 hours","30 seconds","10 minutes"]},{"q":"When should the report be sent?","options":["Only if the customer asks","Never","After 30 days","As soon as possible β the same day if you can, within 7 days at the latest"]}],"image":"ac2-m11.jpg","thumb":"ac2-m11-480.jpg"}],"exam":[{"q":"A customer from the website booked a Full inspection ({SAR} 400). You share your content with SightCore. Later the customer offers you extra cash for \"a good report\". What are the correct next steps?","options":["Accept the cash and give SightCore 15 % of it","Decline the cash, keep the {SAR} 340 from the booking, and report honestly","Cancel the job","Accept the cash and keep quiet"]},{"q":"Your cousin books you directly for a {SAR} 250 inspection of his own car. Which statement is right?","options":["SightCore takes nothing β he is your own customer","SightCore takes 20 % of {SAR} 250","SightCore takes 15 % of {SAR} 250","You must report the job to SightCore and pay a fee"]},{"q":"You took a job at 10:00 on Sunday. By when must you have called the customer?","options":["Within 7 days","10:00 on Monday","Sunday at 18:00 only","There is no deadline"]},{"q":"What is the latest the report must be sent after you take the job?","options":["Within 30 days","Within 7 days","Within 24 hours","Before the call"]},{"q":"Which task is part of the inspector's role?","options":["Describing the condition honestly and photographing what you find","Guaranteeing the car for a year","Repairing minor faults on site","Negotiating the final price for the buyer"]},{"q":"Why must you never clear fault codes?","options":["It is illegal in all cases","It makes the car slower","It hides the real condition and would mislead the customer","It damages the scanner"]},{"q":"The scanner shows no codes. Which observation suggests a recent reset?","options":["The engine is warm","The radio works","The car is clean","Several readiness monitors are \"not ready\""]},{"q":"A fault code starts with \"U\". What does it indicate?","options":["A tyre pressure fault","An airbag fault","An engine misfire","A communication (network) problem between control units"]},{"q":"A fault code P0301 most likely points to:","options":["A network fault","An ABS fault","A misfire in cylinder 1 (powertrain)","A door lock fault"]},{"q":"Which of these paint readings, on a steel panel, most likely means the panel was repaired with filler?","options":["About 95 Β΅m","About 320 Β΅m","About 110 Β΅m","About 130 Β΅m"]},{"q":"The right rear door reads 105 Β΅m and the left rear door reads 105 Β΅m. The roof reads 110 Β΅m. What is the conclusion?","options":["The roof has been replaced","The doors have been repainted","The gauge is broken","Likely original paint on these panels"]},{"q":"What is a typical sign of overspray?","options":["A wax smell","A shiny clean surface","Sand on the bonnet","A fine dusty paint film on rubber seals and trims"]},{"q":"Which panel-gap finding is MOST suspicious?","options":["Left bonnet gap 2 mm, right bonnet gap 9 mm","Equal 4 mm gaps all round","Door gaps equal left and right","Gaps slightly different between doors on different cars"]},{"q":"A tyre has the DOT date 0817. What is its age in 2026?","options":["It is brand new","About 1 year","About 9 years β replace regardless of tread","About 4 years"]},{"q":"What minimum tread depth is a practical limit?","options":["0.1 mm","5 mm","10 mm","1.6 mm"]},{"q":"You find mixed brands and sizes of tyres on the car. How do you describe it?","options":["It is not worth mentioning","As a remark: it can affect handling and suggests budget replacement","As a good sign","As a serious engine fault"]},{"q":"Why are Jeddah and Dammam important when checking rust?","options":["Taxes are higher","Humid, salty air can cause rust on sills, arches and underbody","They have more traffic","Cars there have bigger engines"]},{"q":"You find surface rust on a bolt head and rust-through on a sill. How do you treat these?","options":["Both are serious","Surface rust: cosmetic. Rust-through: serious, rate Poor","Both are cosmetic","Ignore both"]},{"q":"Oil is visible on the body of a front shock absorber. What does it indicate?","options":["Normal lubrication","A good sign","A leaking shock absorber that needs replacing","A brake fluid leak"]},{"q":"The brake discs have a deep lip and the pads measure 2 mm. How do you rate the brakes?","options":["Fair β no action","Poor β replacement needed soon","Good","Not worth mentioning"]},{"q":"What does very dark brake fluid indicate?","options":["Brand new fluid","Old fluid containing water, to be replaced","A good battery","A faulty air filter"]},{"q":"The engine oil on the dipstick is milky. What is the most serious likely cause?","options":["The tank is full","The oil is fresh","Coolant mixing with oil β possible head-gasket failure","The car was washed"]},{"q":"Thick black smoke from the exhaust at idle suggests:","options":["An over-rich fuel mixture","Perfectly normal operation","Burning engine oil","A coolant leak"]},{"q":"Why do you ask for a cold start?","options":["It protects the paint","The customer wants it","It saves time","A warm engine can hide hard starting, noises and smoke"]},{"q":"The engine bay is unusually spotless, with a wet patch below the gearbox. What is the best reading?","options":["It may have been washed to hide leaks β photograph and note it","It proves good care","It is normal","The leak is only water"]},{"q":"What happens to a coolant cap that is opened on a hot engine?","options":["The engine cools faster","The A/C stops","Nothing","Hot liquid can spray out and cause serious burns"]},{"q":"During the A/C test the compressor switches on and off every few seconds. What do you note?","options":["Short cycling β possible low refrigerant or a fault","Only a battery issue","A perfect A/C system","Normal behaviour"]},{"q":"Which warning light is a reason NOT to drive on until the cause is understood?","options":["Low washer fluid","An orange service reminder","A red oil-pressure light","A door-ajar light"]},{"q":"Service records show 85,000 km in March and 61,000 km in September. What does this suggest?","options":["Normal use","Better maintenance","A possible odometer rollback β note it and ask for proof","A faulty printer"]},{"q":"A VIN plate on the windscreen differs from the VIN on the door pillar. What do you do?","options":["Stop, photograph both, and tell the customer it is a serious red flag","Ignore it β plates can be different","Decide that the plate on the windscreen is right","Mark the car as Good"]},{"q":"The seller says the Istimara is \"at home\" and only shows a photo on his phone. What do you do?","options":["Accept the photo as enough","Ask to see the original card, and note it if you cannot","Ask the customer to pay first","Skip the paperwork step"]},{"q":"A seller says: \"The car is under a bank lien, but don't worry, we'll settle it after you pay.\" What do you advise the customer?","options":["Ignore it, liens do not matter","Pay in cash now to secure the car","Pay half and settle the rest later","The debt must be settled and ownership confirmed through the official channels before any payment"]},{"q":"Which of the following is a reason to stop and tell the customer immediately?","options":["Light chips on the bonnet","Kinked chassis rails and fresh welds in the engine bay","A dirty air filter","A small stain on the seat"]},{"q":"Which of these can an inspector safely do on an electric car?","options":["Read the battery SoH and inspect the charging port visually","Open the battery cover","Disconnect the high-voltage plug","Measure voltages on the high-voltage bus"]},{"q":"An electric car has SoH 70 % and the owner says the range is \"like new\". What do you do?","options":["Accept the owner's claim","Ignore the SoH","Note the SoH honestly β it contradicts the claim","Rate the battery Good"]},{"q":"Which is the correct use of the rating \"Fair\"?","options":["Faults that make the car unsafe","Normal wear or minor faults that should be fixed","Car not inspected","Everything perfect"]},{"q":"You note \"Left front tyre: bulge on the sidewall, DOT 2019\" with a photo. Which rating fits?","options":["Poor β it is safety-critical","Fair","Not rated","Good"]},{"q":"Why is one photo per remark recommended?","options":["It saves storage","The customer understands exactly what each remark refers to","The app limits photos","It looks neat"]},{"q":"Which message edit would make the customer receive NO report link?","options":["Adding the customer's name","Changing the language","Deleting {pdf_link} from the message","Adding a greeting"]},{"q":"A partner on the Normal plan wants to add another city. What happens?","options":["It is refused","The request goes to the admin for approval","It is added instantly","It is added after 24 hours automatically"]},{"q":"What is available only on the Full plan?","options":["The 3D car","Editing a sent report, customised WhatsApp message and saved signature/stamp","Photos in reports","Taking customers from the website"]},{"q":"The seller only allows a two-minute drive around the car park. How do you handle it?","options":["Refuse the job","Do the checks you can and state in the report that only a very short test drive was allowed","Mark the road test fully Good","Write nothing about it"]},{"q":"Why should you never accept money from the seller?","options":["Your independence is what the customer pays for","SightCore forbids cash","It is taxed","It is too little"]},{"q":"Which statement correctly describes customer data?","options":["Use it only for the job, never share it or post it online","Post the plate on social media","Use it for marketing without consent","Share it with friends"]},{"q":"You inspect on a day with 47 Β°C at noon. What is the best plan?","options":["Inspect at night with only a phone torch","Early morning or evening in shade, drink water and keep the report honest","Inspect at noon in direct sun","Skip the inspection"]},{"q":"You do not have access to a lift. What is the right action for the underbody?","options":["Say the underbody is fine","Do what you can with a torch and mirror and write what was not inspected","Cancel the job","Lie on the ground under a car held by a jack"]},{"q":"Which combination of findings is most worrying together?","options":["A slightly hazy headlight and dirty wheels","A missing floor mat","A dusty dashboard and light chips","Mismatched paint, new bolts on the bonnet, overspray and a Najm report for a front accident"]},{"q":"At 100 km/h the whole car vibrates, but braking is smooth. What do you suspect first?","options":["The A/C compressor","Wheel balance, or a damaged rim or tyre","The fuel pump","Warped brake discs"]},{"q":"The periodic technical inspection (Fahas) of the car has expired. What do you do?","options":["Ignore it","Note it in the report as something the customer must resolve","Renew it yourself on the spot","Refuse the inspection"]},{"q":"A customer asks if he may return the car to the seller if it breaks down next month because \"the report said it was fine\". What is correct?","options":["The report describes the condition on the day and is not a guarantee of the future","Yes, if the report was Good","Yes, the report is a warranty","The inspector must repair it"]},{"q":"Which order does the course teach for a full inspection?","options":["Paperwork, exterior, paint, underbody, wheels, interior, engine bay, electronics/diagnostics, test drive","Test drive first, then everything else","Engine bay, then paperwork","Interior only"]}],"examDraw":40}